|  NorthStar
Agency is a firm of proven professionals. Our objective is
to provide effective, efficient, professional service while
rating your needs as though they were our own. The continuity
of our staff, their experience, and their professionalism
enables us to maintain a high level of service to you.
There will always be a licensed agent here to assist you.
Our staff keeps current with trends and changes in the insurance
industry by attending continuing education classes each year
and working with company personnel.
Our Producers:
- Norma Beaver
- Michael Karels
- Steven Peterson
- Susan Nelsen (Armstrong Office)
Our Agents and Specialists:
- Shirley Barrett, Accounting & Billing
- Coleen Duhn, Claims/Life & Health
- Emily Danner, Claims / Service
- Leslie Fine, Processing
 |
Our Pledge of Performance
Trusted
Choice® agencies are
insurance and financial services firms whose access
to multiple companies and commitment to quality service
enable us to offer our clients competitive pricing,
a broad choice of products and unparalleled advocacy.
As a Trusted
Choice® agency, we are dedicated to
you and are committed to treating you as a person, not
a policy. This commitment means we shall:
|
- Work with you to identify the insurance
and financial services that are right for you, your family
or your business and use our access to multiple companies
to deliver those products.
- Guide you through the claims process
for a prompt and fair resolution of your claim.
- Help solve problems related to your
coverage or account.
- Explain the coverages and options available
to you through our agency, at your request.
- Return your phone calls and e-mails
promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers,
offering any or all of the following: emergency numbers,
internet account access, e-mail and call center services.
- Use our experience and multiple company
relationships to customize your coverage as needed.
- Commit our staff to continuing education
so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical
manner.
We pledge this to you, our clients, and ask that you let us
know if we fail to meet our commitment, so we may take corrective
action. |
