NorthStar Agency Iowa

Trusted Choice

March 1, 2016

What does a Trusted Choice Agency believe?  You're a person, not a policy.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.10.Conduct our business in an ethical manner.9.Treat you with respect and courtesy.8.Commit our staff to continuing education so they may be more knowledgeable in serving you.7.Use our experience and multiple company relationships to customize your coverage as needed.6.Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.5.Return your phone calls and e-mails promptly and respond to your requests in a timely manner.4.Explain the coverages and options available to you through our agency, at your request.3.Help you solve problems related to your coverage or account.2.Guide you through the claims process for a prompt and fair resolution of your claim.1.Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.Trusted Choice® agencies are dedicated to you and are committed to treating you as a person, not a policy.  To that end, they've all vowed to abide by the pledge of performance you see to the right.Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy.‚Äč

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